Terms of Service

Introduction

Chai House LLC (Chai House) welcomes you to our website, www.ChaiHouseLLC.com (our website). By using or accessing any part of our website, you are agreeing to these Terms of Service, our Privacy Policy and all other policies or notices posted by us on our website. Please read the Terms of Service carefully. If you are using our website on behalf of an organization, that organization accepts these terms.

If you do not agree to these Terms of Service, do not use our website. We can change these Terms of Service at any time without notice. It is your responsibility to review these Terms of Service from time to time for any changes as it creates a binding legal agreement between you and Chai House. If you use our website after we have changed any of the Terms of Service, you are agreeing to all of the changes.

Reliance on Website Information

The information presented on our website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website, or by anyone who may be informed of any of its contents. Without limiting the foregoing, we disclaim all liability and responsibility for the content of any Posting, including any failure to moderate any Posting.

Purchasing Our Products

You may only register for a Chai House account and purchase our products if you are at least 18 years old. When you register for an account, you represent that (1) you meet such age requirement, (2) all the information you provide is accurate, current, and complete, (3) you will be solely responsible for all transactions that take place using your account, and (4) you will be solely responsible for maintaining the secrecy and security of your account and password. We reserve the right to refuse service, terminate your account, or cancel your orders in our sole discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests.

Permitted and Prohibited Use

You may use our website only for lawful purposes and in accordance with these terms. You agree not to use our website in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries). You also agree not to:
Use our website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of our website.

Use any robot, spider or other automatic device, process or means to access our website for any purpose, including monitoring or copying any of the material on our website. Use any device, software or routine that interferes with the proper working of our website.
Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our website, the server on which our website is stored, or any server, computer or database connected to our website.

Attack our website via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of our website.

Make any Posting that includes advertising or promotional materials or offensive, obscene, defamatory, discriminatory, threatening or intentionally misleading content.

Personal Use Only

We are making our website available to you for your information and personal use only. You may not (and you agree not to) use, copy, distribute, republish, reproduce, transmit, broadcast, sell, or do anything else with our website for any other purpose. You shall not use our website as part of any effort to compete with us, including without limitation using our website to provide, alone or in combination with any other product or service, any database services to any third party.

Submissions

You agree you are and shall remain solely responsible for the contents of any submissions you make to our website, and you will not submit material that is unlawful, defamatory, abusive, or obscene. You agree that you will not submit anything to our website that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. By posting content you grant us and our affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and our affiliates and sub-licensees the right to use the name that you submit in connection with such content.

Proprietary Rights

Chai House and its suppliers retain all right, title and interest (including all copyright, trade secret, patent, and other rights) in and to our website. If you give feedback on our website, for example recommendations for improvements or features, such feedback will be deemed non-confidential and non-proprietary, and implementation of that feedback is owned by us and may become part of our website without compensation to you. We reserve all rights in and to our website unless we expressly state otherwise. The website contains proprietary and confidential information that is protected by applicable intellectual property and other laws.

You may not decompile, reverse engineer, disassemble, or otherwise reduce our website to a human-perceivable form, except and only to the extent that such activity is expressly permitted by applicable law, and in that case, only if you notify us in writing in advance. You may not copy, frameset, enclose or otherwise distribute any part of our website. All brand, product and service names used in our website which identify Chai House or our suppliers and/or their proprietary products and services are the trademarks or service marks of Chai House or our suppliers. Nothing in our website shall be deemed to confer on any person any license or right on the part of Company or such supplier with respect to any such image, logo, or name.

You hereby grant to Chai House and its affiliates a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sub-licensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any images, writings, illustrations, audio recordings, video recordings and other content that you post to our website (“Postings”) (in whole or part) and to incorporate them in other works in any form, media, or technology now known or later developed for editorial, commercial, non-commercial, promotional or any other purpose, without your approval or right of accounting. You represent and warrant that you are over the age of 18 and that your Postings are original to you, do not infringe on another party’s intellectual property rights and no other party has any rights thereto, and that any “moral rights” in your Postings have been waived. You agree not to disable, interfere, or try to get around any of the features of our website related to security, or enforcing the limits on the use of our website.

Notify Us of Possible Infringements

If you believe that something on our website violates your copyright, notify us in writing. Our contact information is at the bottom of this section.

In order for us to take action, you must do the following in your notice:

provide your physical or electronic signature;
identify the copyrighted work that you believe is being infringed;
identify the item on our website that you think is infringing your work and include sufficient information about where the material is located on our website;
provide us with a way to contact you, such as your address, telephone number, or e-mail;
provide a statement that you believe in good faith that the item you have identified as infringing is not authorized by the copyright owner, its agent, or the law to be used on our website; and
provide a statement that the information you provide in your notice is accurate, and that (under penalty of perjury), you are authorized to act on behalf of the copyright owner whose work is being infringed.

Again, we cannot take action unless you give us all the required information.

Availability

You acknowledge that temporary interruptions in the availability of our website may occur from time to time as normal events. Also, we may decide to cease making available our website or any portion of our website at any time and for any reason. Under no circumstances will we or our suppliers be held liable for any damages, including but not limited to, incidental or consequential damages, due to such interruptions or lack of availability.

Sale of Products

Our website may include the offer for sale of certain products (“Products”). Any offer for sale or purchase of such Products is subject to the terms of sale and warranty (if any) provisions of the vendor offering the Product through our website (including through any shopping cart for the particular Product). We are not responsible for any such transactions or Products unless we are the vendor, in which case the terms of purchase applicable for that Product shall apply. All Products displayed on our website will be delivered within the United States of America and Internationally. All prices displayed on our website are quoted in U.S. Dollars and are valid and effective only in the United States. All prices displayed on our website are quoted in U.S. Dollars. We reserve the right without prior notice to discontinue or change specifications on Products and services offered on our website without incurring any obligations.

Shipping Policy

Chai House ships its products to states in the the U.S. using USPS for domestic deliveries. Orders are typically fulfilled and shipped within 1-3 business days of purchase. We ship from Monday through Friday, excluding holidays. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation.

If you have specified a recipient who is not you for delivery purposes (for example, as a gift) then you understand and accept that delivery at that address is evidence of delivery and fulfillment of the sale contract by Chai House in the same way as if the goods had been delivered to you.

Return, Refund and Exchange Policy

Return. If any of our products do not meet your expectations, let us know. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. Chai House is not responsible for the return shipping costs for returns based on personal preference or non-quality-related issues. Please note that orders are subject to a 20% or higher restocking fee, depending on circumstances. Please note that refunds will only be issued to the same credit card that was used for the original purchase.

Refund. At this time we do not offer refunds for order changes or cancellations. If you change your mind regarding your order and no longer wish to receive it, we are happy to issue you Chai House store credit, less the cost of shipping. When inquired for, sale adjustments will only be granted for orders placed 48 hours prior to sale, and store credit will be offered in the form of a promocode and will be sent to the designated email address on the order. We do not allow refunds for sale adjustments.

Please send only authorized returns to:

Chai House
RA # ___________
P.O. Box 482
Sun Prairie, WI 53590-0482

Returned product without an RA Number will not be accepted.

Exchanges: We accept exchanges of most unused items within thirty (30) days of purchase. Opened tea products and items marked “Final Sale,” however, are not subject to exchange. Exchanges are not automatic because our stock is limited. To inquire about exchanging your purchase for an alternative item, please contact us at info@ChaiHouseLLC.com. If you have received an item from Chai House as a gift, you can request an exchange or store credit in for the value of the purchased item.

Changes to this Website

We may update the content on our website from time to time, but its content is not necessarily complete or up to date. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

Linking to Our Website

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

Links From Our Website

Any links from our website to other sites and resources provided by third parties are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to our website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Termination and Suspension

We may terminate or suspend our website or any part of our website, terminate or suspend your use of our website, or block any IP address at any time without cause without any liability to you.

Further, we may terminate or suspend your permission to use our website immediately and without notice upon any violation of these Terms of Service, your failure to pay any fees when due, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems or for engagement by you in fraudulent or illegal activities. If we terminate your use of our website for any of these reasons or otherwise for cause, we will not refund any fees you may have paid, whether for access to our website or for Products (if applicable). Upon any termination we may delete your account and passwords, and we may bar you from further use of our website. You agree that we will have no liability to you or any third party for termination of your account or access to our website.

In addition, we reserve the right to seek all remedies available at law and in equity for violations of these Terms.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or this website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our website for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF OUR WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE IS AT YOUR OWN RISK. OUR WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER CHAI HOUSE NOR ANY PERSON ASSOCIATED WITH CHAI HOUSE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF OUR WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER CHAI HOUSE NOR ANYONE ASSOCIATED WITH CHAI HOUSE REPRESENTS OR WARRANTS THAT OUR WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE WILL BE ACCURATE, RELIABLE, ERROR FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT OUR WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

Limitation on Liability

IN NO EVENT WILL CHAI HOUSE, ITS AFFILIATES OR ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON OUR WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

Indemnification

You agree to defend, indemnify and hold harmless Chai House, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of our website, including, but not limited to, any use of our website’s content, services and products other than as expressly authorized in these terms or your use of any information obtained from our website.

Governing Law and Jurisdiction

All matters relating to our website and these terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of Wisconsin, without giving effect to any choice or conflict of law provision. Subject to the following section of these terms, any legal suit, action or proceeding arising out of, or related to, these terms or our website will be instituted exclusively in the federal and state courts located in Madison, Wisconsin. You and Chai House each submit to the jurisdiction of such courts and waive any and all objections to the exercise of such jurisdiction by such courts and to venue in such courts with respect to any such legal suit, action or proceeding, excluding any legal suit, action or proceeding subject to binding arbitration pursuant to these terms, but including any legal suit, action or proceeding to enforce an award granted in any such arbitration.

Dispute Resolution and Binding Arbitration

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. The arbitration will be administered by the American Arbitration Association (”AAA”) in accordance with the Consumer Arbitration Rules (the ”AAA Rules”) then in effect, except as modified by this section of these terms (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879). The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that this arbitration provision or these terms are void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy. You agree to an arbitration on an individual basis. The arbitral tribunal may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of any class arbitration waiver in these terms and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

Waiver of Class Action

YOU AND CHAI HOUSE EACH HEREBY WAIVE ANY RIGHTS TO PARTICIPATE IN, AND AGREE NOT TO PARTICIPATE IN, A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO ANY CLAIM, DISPUTE OR CONTROVERSY BETWEEN YOU AND CHAI HOUSE ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE OR OTHERWISE ARISING OUT OF, OR RELATED TO, THESE TERMS OR OUR WEBSITE. IN ANY SUCH CLAIM, DISPUTE OR CONTROVERSY, NEITHER YOU NOR CHAI HOUSE WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER PARTIES IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.

Waiver and Severability

No waiver by Chai House of any term or condition set forth in these terms will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Chai House to assert a right or provision under these terms will not constitute a waiver of such right or provision. If any provision of these terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of these terms will continue in full force and effect.

Recurring Subscriptions

When starting a Chai House subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscription is a) canceled or b) paused. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely.

Your subscription may be cancelled at any time via our website, through the phone, or via email communication with our customer support team. If cancelling via phone or email, please allow up to 72 hours for cancellation.

You will be charged the same amount for each order that is generated from your subscription unless configuration changes are made to the subscription. This includes cancelling a subscription and later starting one of a similar configuration.

The term of your subscription is continuous.

Entire Agreement

These terms and our privacy policy constitute the sole and entire agreement between you and Chai House with respect to our website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to our website.

Contact Information

Chai House welcomes your questions or comments regarding these Terms of Service. If you believe that Chai House has not adhered to these Terms, please contact us at:

Chai House, LLC
P.O. Box 482
Sun Prairie, WI 53590-0482
P: 920.542.0602

Customer Reviews Ltd. Terms of Service

These Terms of Service apply to CUSTOMER REVIEWS LTD (Registered in England & Wales) 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Company No. 11364361 and companies and other organizations who installed and activated Customer Reviews for WooCommerce plugin.

Background

Customer Reviews has skill, knowledge and expertise in the collation, presentation and analysis of consumer feedback, market research and reputation management, particularly in relation to businesses with a strong online presence.

The Client operates a business in which customer email addresses are held and linked to a sale or other business transaction. Customer Reviews provides a plugin for collection of reviews and operates a website on which feedback can be displayed through which customers interact with the Client.

Consumer Details

You will provide us with the Consumer Details for all relevant transactions within a period of one month of the transaction date.

You will ensure that the Consumer Details are accurate and error free as far as is reasonably possible.

We will use the Consumer Details to send one email only asking for Feedback. We will not make further contact with any Consumer except:

• with the previous written consent of you and/or the Consumer;
• where details of that Consumer have been provided to us by a third party;
• as required by law or by any court, tribunal or administrative body of competent jurisdiction; and/or
• to inform the Consumer of a response you have made to his/her comments; and/or
• for the purpose of satisfying our obligations under these Terms and Conditions.

Rights

All company names, brands and other company trademarks and the website belongs to either Customer Reviews or third parties and can only be used for business purposes after a preceding permission from us or third parties respectively. Rights to our free use of contributions are nontransferable, without time limit and with no territorial limits towards us, upon sending the contribution to us. The website’s content cannot be copied and displayed anywhere else on the internet.

Indemnity

Customers shall indemnify Customer Reviews against any loss or damage suffered or incurred by Customer Reviews as a result of any third-party claim (including any claim or allegation by any governmental authority) that:

• the use of any content provided by Customer infringes the intellectual property rights of a third party and/or violates applicable law or the Guidelines;
• Customer Reviews use of Consumer data in accordance with this Agreement is in breach of the Data Protection Requirements or any other applicable laws related to data privacy; or
• any email message sent or caused to be sent by Customer Reviews on behalf Customer violates any applicable law, rule or regulation.

Customer shall not bring any claim against Customer Reviews arising from or related to any User Content, including without limitation, any claim that the User Content is defamatory, offensive or otherwise harmful. Customer shall indemnify Customer Reviews against any loss or damage suffered or incurred by Customer Reviews as a result of any such claim, whether such claim is brought by Customer, any of Customer’s affiliates, or any of its or their officers, directors, employees, contractors, agents, shareholders, or other associated third parties.

Limitation of Liability

Neither party excludes any Loss in respect of personal injury or death, fraudulent misrepresentation or any other Loss that may not be lawfully excluded or limited under English law.
Neither party shall be liable for any loss of profits or revenues, loss of business opportunity, loss of goodwill or reputation, loss of data or any indirect, consequential or special Loss whatsoever.

Personal Information

Our processing of personal data is carried out according to the law of personal data. Users can contact us if they request information about what data that are processed about them or if they wish to have the information deleted or rectified. Furthermore, registered users can at any time withdraw their consent, which can happen by contacting support@cusrev.com. Withdrawal of consent will be considered as a request to be deleted as a user altogether.
We have initiated a number of technical and organizational arrangements to ensure that personal information that is being processed does not delete, disappear, deteriorate or gets into the hands of unauthorized parties.

Client agrees to comply with its obligations under EU Data Protection Directives as a data controller and any other legislation and/or binding regulations implementing or made pursuant to them (“Data Protection Requirements”).

When enabling the Review Collection Services, the Client is – in accordance with the Data Protection Requirements – regarded as a Data Controller of the Consumers’ personal data, which is provided to Customer Reviews. When Client uses the Review Collection Services Customer Reviews is regarded as the data processor. This entails that Customer Reviews shall only act by instructions from Client in regard to the provided personal data about the Consumers. It is the sole responsibility of Client to provide such instructions to Customer Reviews. Customer Reviews shall make the necessary security measures to comply with the obligations of a data processor, including ensuring that the information is not (i) accidentally or unlawfully destroyed, (ii) lost, altered or damaged, (iii) disclosed to or accessed by any unauthorized person, (iv) misused or (v) in other ways treated in violation of the Data Protection Requirements. On Client’s request, Customer Reviews will, in line with and to the extent provided for in the Data Protection Requirements, supply Client with sufficient information for Client to assure that the above-mentioned technical and organizational security measures have been made. All data collected and processed about Consumers after a verified copy of a review is published on Customer Reviews website (www.cusrev.com) are processed by Customer Reviews as a data controller.

Customer Reviews is not responsible for and assumes no liability for the Consumers’ conduct on or use of the Customer Reviews Service, including the content published by the Consumers (such content, “User Content”). Customer Reviews does not and cannot control or monitor the User Content and Customer Reviews does not endorse any User Content, nor does the opinions expressed in the User Content represent the opinions of Customer Reviews, its affiliates, or any of its or their officers, directors, employees, contractors or shareholders.

The Agreement shall not be regarded as an approval, endorsement or recommendation of Client, Client’s products or services by Customer Reviews. Client may not market itself or by other way give public declarations in conflict with the above.

Client’s use of the Customer Reviews Service must at all times comply with all applicable laws, rules and regulations. Client warrants to Customer Reviews that its use of the Customer Reviews Service will in no way cause Customer Reviews to violate any applicable laws, rules or regulations or to violate the privacy rights of any third party.

When writing a review your name and/or email address will still be visible to the company being reviewed via the client dashboard even if it is set to publish anonymously.

Personal information of customers who were invited to write a review but did not do it after three months from the date of the invitation will be automatically deleted from Customer Reviews database.

Disclaimer

Customer Reviews does not produce or publish contributions on the website. Customer Reviews cannot be held accountable for the reviews and comments made on the website. If you would like to remove or discuss an issue with the website, please email support@cusrev.com.

Customer Reviews accepts no responsibility for the accuracy or completeness of contributions published by registered users on the website, including contributions of technical, external or any other cause may be changed or deleted in connection with the publication on the website or the following.

Customer Reviews does not read through or edit contribution added to the website and can in no way be held responsible for the content of these contributions. Should the contributions contain links to third parties, Customer Reviews will accept no responsibility for the contents of the link in question.

Customer Reviews recommendations and reference to concrete companies, e-shops, etc. is only guiding and Customer Reviews can in no way be held responsible if the guiding recommendation turns out to be incorrect, misleading or similar.

Customer Reviews can in no case be made to compensate for use of the website or code, including loss of revenue, working loss, market interruptions, loss of goodwill or similar losses. Furthermore, Customer Reviews cannot be made to pay compensation or similar as a result of errors or downtime.

Customer Reviews reserves the right to revise these terms at any time, as well as the right to close the website as a result of own assessment and without warning.

We reserve the right to delete reviews that are solicited from external websites.

Reviews solicited outside of the Customer Reviews ecosystem may be flagged and moderated.

Last Updated: June 23rd, 2023